MascotFun covers all import duties and import taxes on every order to all destinations we ship to, whether you select Free Shipping or Express Shipping. These duties and taxes are included in your purchase and are not an additional cost for you. Any applicable shipping charge is shown separately at checkout.
Last updated: September 15, 2026
Our import-duty and import-tax coverage applies to every order and every destination we ship to. If you are asked to pay these charges to release your parcel, we will reimburse them in full after checking your official invoice and payment receipt.
All import duties and import taxes are covered for orders shipped to the United States and Canada. If customs or the carrier requests clearance information, please provide it. Any import duties or import taxes you are required to pay to release the parcel will be reimbursed in full against official documentation.
All import duties and import taxes are covered for orders shipped to Australia. Custom checks may still take place. If you are required to pay import duties or import taxes to release your parcel, keep the official invoice and payment receipt for full reimbursement.
All import duties and import taxes are covered for orders shipped to the UK and other European destinations. You may need to provide information for customs clearance. Keep the official invoice and payment receipt for any import duties or import taxes you are required to pay to release your parcel so we can reimburse them in full.
The same import-duty and import-tax coverage applies to all other destinations we ship to. Please cooperate with customs or carrier requests for clearance information. Any import duties or import taxes you are required to pay to release your parcel will be reimbursed in full against official documentation.
Please respond promptly to the customs authority or delivery carrier and provide the information requested to release your parcel. Contact us with your order number and the clearance notice if you need help.
If customs or the carrier requires you to pay import duties or import taxes to release your parcel, please keep the official invoice and payment receipt. Send copies with your order number to sale@mascotfun.com. After verifying the documents against your shipment, we will reimburse the full amount of those import duties and import taxes.
Need help with customs clearance or a tax reimbursement? Contact us.
