United States & Canada
In our usual shipping experience, parcels to the United States and Canada generally clear customs without additional action or import-tax payments from the recipient.
Tax-inclusive shipping
Customs, Duties & Taxes
We generally ship using services with import duties and taxes included. If your parcel needs customs clearance, please cooperate with the carrier or customs authority. If you need to pay import duties or taxes to release the parcel, keep the invoice so we can reimburse you.
We cover import duties and taxes
For our tax-inclusive shipments, MascotFun covers import duties and taxes. If customs or the carrier asks you to pay these charges separately, keep the official invoice and payment receipt, then contact us to arrange reimbursement.
Australia
Our usual tax-inclusive shipping service to Australia generally clears customs without additional action or import-tax payments from the recipient.
United Kingdom & Europe
Parcels to the UK and other European destinations may occasionally be held for customs clearance. Please provide the requested information. If you need to pay import duties or taxes, keep the invoice for reimbursement.
Other countries & regions
Parcels to other countries and regions may also be held for customs clearance. If this happens, please cooperate with the local customs authority or carrier and provide the requested information. For tax-inclusive shipments, keep the invoice and proof of payment for any import duties or taxes you pay and contact us for reimbursement. and provide the requested information. If you need to pay import duties or taxes for a tax-inclusive shipment, keep the invoice and payment receipt. After clearance, send these to us so we can reimburse the charges.
If your parcel is held for clearance — all destinations
Please respond promptly to the customs authority or delivery carrier and provide the information requested to release your parcel. Contact us with your order number and the clearance notice if you need help.
If payment of import duties or taxes is required for release, please retain the official invoice and payment receipt. Send them to us with your order number. We will check the documents against your shipment and reimburse the import duties and taxes you paid. official invoice and payment receipt. After customs clearance, send them to us with your order number. We will check the documents against your shipment and reimburse the import duties and taxes you paid.
Helpful reminders
- Accurate declarations: We declare the package contents and value accurately. We cannot mark a commercial order as a gift or declare a lower value.
- Customs checks: Tax-inclusive shipping does not guarantee that a parcel will never be inspected or delayed. Customs processing can add time to delivery.
- Other destinations: Contact us before ordering if you would like to confirm the tax-inclusive shipping arrangement for your delivery country.
- Keep your details current: Provide a valid delivery address, phone number, and email so the carrier can reach you if clearance information is needed.
Need help with customs clearance or a tax reimbursement? Contact us.