Choose your size based on the performer’s barefoot height, rather than their usual clothing size. Fit may vary depending on the character’s shape, padding, and footwear.
Please check our Size Guide and the sizing notes on the product page before ordering.
Need help? Send us the product link and the performer’s height, weight, chest, waist, and hip measurements so we can recommend a suitable fit.
Yes! We can create a custom mascot costume based on your logo, artwork, sketch, reference images, or design idea.
To get started, please send us:
- Character artwork, sketches, or reference images
- Preferred colors and any branding requirements
- Performer measurements
- Your delivery destination and required arrival date
US$799 is the full price for one complete custom mascot costume as described on our custom mascot product page . No additional costume payment is required after purchase.
Optional cooling fans, cooling vests, storage bags, and Express Shipping are charged separately only when selected. Applicable prices are displayed before checkout.
We review your requirements and confirm the design, sizing, and key details with you before production begins. Order processing takes 3–5 business days after payment is received. This period includes order review, design confirmation, production, preparation, and packing. Production time is not added separately.
All orders are shipped from China. Total delivery time includes processing plus shipping transit time. Please see our Shipping Policy for delivery estimates by destination and shipping method. If you have a fixed event date, contact us before ordering to check the schedule. Delivery dates are estimates, not guarantees.
Explore our Custom Guide or contact us to discuss your project .
No finished artwork is required to start the conversation. You can send us a simple sketch, logo, or collection of reference images.
Front, side, and back views are helpful if available. You can also describe the character’s colors, expression, clothing, and other important features.
We will review what you have and let you know what additional information is needed. See our Custom Guide for help preparing your brief.
Logos, team names, numbers, and custom colors can often be included, depending on the costume’s design and materials.
Please send a clear artwork file and tell us where you would like the branding to appear. For color matching, include any Pantone, HEX, or RGB references you have.
We will confirm the available options before production. Slight color differences may occur between screens, reference images, and physical materials.
Contact us to review your branding requirements.
A costume may fit more than one performer, but this depends on the design and each person’s measurements.
If your mascot will be shared by a team, please send us the performers’ height range and relevant body measurements before ordering. We can review the design and recommend a suitable sizing approach.
Please also mention any clothing layers or cooling equipment that will be worn underneath. Visit our Size Guide for measuring instructions.
Your estimated total delivery time equals order processing time + shipping transit time. Our 3–5-business-day processing period includes production for both standard and customized costumes. Production time is not added separately.
- Order processing, including production: 3–5 business days after payment is received.
- Free Shipping: usually 10–15 business days in transit to North America, Australia, and Europe. Estimated total delivery time: 13–20 business days, including processing and production.
- Express Shipping: usually 5–7 business days in transit to North America, Australia, and Europe. Estimated total delivery time: 8–12 business days, including processing and production.
Shipping transit time starts after dispatch. If you need your costume for a specific event, please contact us before ordering to check the schedule.
Delivery dates are estimates, not guarantees. Customs checks, carrier disruptions, and holidays may cause delays. For other destinations, please see our Shipping Policy.
We offer Free Shipping and paid Express Shipping. The options available for your delivery address will be shown at checkout.
- Free Shipping: no shipping charge.
- Express Shipping: a faster shipping service charged per item.
Some products and delivery locations may have limited shipping options. Please check our Shipping Policy for express rates and estimated transit times.
Please contact us before ordering if you have a fixed event date.
Send us the following details so we can review the schedule:
- The product link or your custom design
- Your required arrival date
- Your delivery country and postal code
We will review the estimated production and shipping times for your order. Express Shipping reduces transit time, but does not automatically shorten production time.
Allow extra time where possible, as delivery dates are estimates. Contact us to check your timeline.
If tracking is included with your selected shipping service, we will send you the tracking details after your order has been dispatched.
Please allow some time for the carrier’s first scan to appear. Tracking may not update at every stage of the journey.
If your order is shipped in separate packages, you may receive more than one tracking number.
Need assistance? Contact us with your order number so we can help review your shipment.
MascotFun covers all import duties and import taxes on every order to all destinations we ship to, whether you select Free Shipping or Express Shipping. These duties and taxes are included in your purchase and are not an additional cost for you. Any applicable shipping charge is shown separately at checkout.
Customs or the carrier may still request information to clear your parcel. Please cooperate with these requests. If you are required to pay import duties or import taxes to release your parcel:
- Keep the official invoice and payment receipt.
- Complete the customs clearance requirements.
- Send copies of the documents with your order number to sale@mascotfun.com.
After verifying the documents against your shipment, we will reimburse the full amount of the import duties and import taxes you paid. You do not need to return the product to request this reimbursement.
Please see our Customs, Duties & Taxes page for full details.
The following payment methods may be available at checkout:
- PayPal
- Eligible credit and debit cards through PayPal
- Apple Pay on supported devices and browsers
- Google Pay where supported
Availability depends on your country, device, browser, currency, and order details. A PayPal account may not be required when card guest checkout is available.
Please use the options displayed at checkout, or visit our Payment Methods page for more information.
Contact us as soon as possible with your order number if you need to change or cancel an order.
- Standard Products — before dispatch: contact us to cancel your order and receive a full refund. Selecting a listed standard size and the original color does not make a costume a Custom Product, even if it is produced after your order is placed.
- Custom Products — before production begins: we can normally cancel your order and issue a full refund. Custom Products include costumes with custom colors, an added logo, or a design made from your supplied image or artwork.
- Custom Products — after production begins: orders cannot normally be canceled. If we can stop production, reasonable costs already incurred may be deducted. We will explain these costs before completing the cancellation.
- After dispatch: an order cannot be canceled in transit. Standard Products may be returned within 14 calendar days after delivery, subject to our return conditions. Custom Products cannot be returned for non-quality reasons.
Changes to size, color, artwork, shipping address, or delivery service are not guaranteed after order confirmation. If we can accommodate a change, we will explain any additional charges or revised delivery estimate and ask for your approval before proceeding.
These rules do not affect your rights if an item is faulty, damaged, incorrect, or materially different from the approved order, or any mandatory consumer rights.
Please contact us before sending any item back. See our Return & Refund Policy for full conditions and instructions.
Return eligibility depends on whether your costume is a Standard Product or a Custom Product.
- Standard Products: All standard costumes without custom colors, an added logo, or a customer-supplied design may be returned within 14 calendar days after delivery, including for a change of mind or an unsuitable standard size. Items must be clean, complete, and unused except for reasonable inspection or trying on, with all original packaging and components.
- Custom Products: Costumes with custom colors, an added logo, or a design made from your supplied image or artwork are custom products. We do not accept returns of these products for non-quality reasons, including a change of mind, a canceled event, or a customer-selected size that does not fit.
Selecting a listed standard size and the original color shown on the product page does not make a costume a Custom Product. A Standard Product remains eligible for a return even if it is produced after your order is placed.
For eligible non-quality returns of Standard Products, the customer pays return shipping. For confirmed damaged, defective, or incorrect items, MascotFun covers reasonable return shipping when a return is required.
These rules do not affect your rights if an item is faulty, damaged, incorrect, or materially different from the approved order, or any mandatory consumer rights.
Please contact us for approval and return instructions before shipping anything back. Full conditions are available in our Return & Refund Policy.
Please inspect your order after delivery and contact us as soon as possible, preferably within 7 calendar days, if anything is damaged, incorrect, or missing.
To help us review the issue, please provide:
- Your order number
- A clear description of the problem
- Photos or video showing the item and the affected area
- Photos of the shipping package and label, where relevant
Keep the item and all packaging until we have reviewed your request.
For confirmed issues, we will arrange an appropriate solution, such as a repair, replacement, missing-part shipment, price adjustment, or refund.
Contact our team for assistance.