Price, processing, and delivery
One complete custom costume
US$799
US$799 is the full price for one complete custom mascot costume as described on our custom mascot product page. No additional costume payment is required after purchase.
Optional cooling fans, cooling vests, storage bags, and Express Shipping are charged separately only when selected. Applicable prices are displayed before checkout.
Processing and shipping
Order processing takes 3–5 business days after payment is received. This includes order review, design confirmation, production, preparation, and packing. Production time is not added separately.
All orders are shipped from China. For the United States and Canada, estimated total delivery is 13–20 business days with Free Shipping or 8–12 business days with Express Shipping, including processing. For other destinations, see our Shipping Policy. Delivery dates are estimates, not guarantees. Contact us before ordering for a fixed event date.
Custom product return conditions: Custom Products are not eligible for non-quality returns, including a change of mind, a canceled event, or a customer-selected size that does not fit. Remedies for faulty, damaged, incorrect, or materially misdescribed goods remain available. All authorized returns, from every country and region we sell to, must go to our designated return facility in China. Contact us for authorization and the correct address before returning anything. See our Return & Refund Policy for full conditions.
Before you order
Can I cancel or return a custom order?
Before production begins, we can normally cancel a Custom Product order and issue a full refund. After production begins, cancellation is not normally possible. If production can be stopped, reasonable costs already incurred may be deducted; we explain the costs and resulting refund before completing the cancellation.
Custom Products are not eligible for non-quality returns, including a change of mind, a canceled event, or a customer-selected size that does not fit. Remedies for faulty, damaged, incorrect, or materially misdescribed goods remain available. All authorized returns, from every country and region we sell to, must go to our designated return facility in China. Contact us for authorization and the correct address before returning anything. See our Return & Refund Policy for full conditions.
Can I customize an existing mascot?
Yes. You can request color changes, branding, or minor changes to an existing style. Share your chosen product and the changes you need so we can confirm the available options.
Do I need finished artwork?
No. A sketch, logo, or reference image is enough to start the discussion. Clear views and color references help us understand your character.
What details can be customized?
Character features, colors, materials, outfits, and branding can be reviewed alongside fit, visibility, movement, and ventilation needs. Available options depend on the design and construction.
How much will it cost, and how long will it take?
US$799 is the full price for one complete custom mascot costume as described on our custom mascot product page. No additional costume payment is required after purchase.
Optional cooling fans, cooling vests, storage bags, and Express Shipping are charged separately only when selected. Applicable prices are displayed before checkout.
Order processing takes 3–5 business days after payment is received. This includes order review, design confirmation, production, preparation, and packing. Production time is not added separately.
All orders are shipped from China. For the United States and Canada, estimated total delivery is 13–20 business days with Free Shipping or 8–12 business days with Express Shipping, including processing. For other destinations, see our Shipping Policy. Delivery dates are estimates, not guarantees. Contact us before ordering for a fixed event date.
Last updated: October 5, 2026.