How Custom Orders Work

Your character, brought to life.

Explore how a character becomes a wearable mascot. See six examples, compare artwork with costume sketches and finished costumes, and learn how to start your own custom order.

Explore the Examples

Price, processing, and delivery

One complete custom costume

US$799

US$799 is the full price for one complete custom mascot costume as described on our custom mascot product page. No additional costume payment is required after purchase.

Optional cooling fans, cooling vests, storage bags, and Express Shipping are charged separately only when selected. Applicable prices are displayed before checkout.

Processing and shipping

Order processing takes 3–5 business days after payment is received. This includes order review, design confirmation, production, preparation, and packing. Production time is not added separately.

All orders are shipped from China. For the United States and Canada, estimated total delivery is 13–20 business days with Free Shipping or 8–12 business days with Express Shipping, including processing. For other destinations, see our Shipping Policy. Delivery dates are estimates, not guarantees. Contact us before ordering for a fixed event date.

Custom product return conditions: Custom Products are not eligible for non-quality returns, including a change of mind, a canceled event, or a customer-selected size that does not fit. Remedies for faulty, damaged, incorrect, or materially misdescribed goods remain available. All authorized returns, from every country and region we sell to, must go to our designated return facility in China. Contact us for authorization and the correct address before returning anything. See our Return & Refund Policy for full conditions.

Five steps from idea to delivery

  1. Share your idea

    Send artwork, a logo, or a sketch, along with colors, wearer details, and your event date.

  2. Review & order

    Review the US$799 full costume price, select your size and optional extras, provide your requirements, and complete checkout.

  3. Approve the design

    Review the sketch, colors, logo placement, sizing, and key details before production.

  4. Make & check

    Your mascot is made and checked within the 3–5-business-day processing period after payment.

  5. Pack & deliver

    Your costume is packed and dispatched from China to your confirmed delivery address.

Before you approve: Check design and sizing details carefully. Changes you request after confirmation may not be possible. If we can accommodate a change, we will explain any additional charge or revised delivery estimate and obtain your approval before proceeding.

One character. Three views.

Compare the artwork, costume sketch, and finished look for each mascot. Select any image to view it at full size.

Illustrative examples: the artwork and sketches were created from the finished costume photos to show how a character can translate into a wearable mascot. They are not original customer design records.

EXAMPLE 01

Blue Bird

Character Artwork
Blue Bird — character artwork
Costume Sketch
Blue Bird — costume sketch
Finished Costume
Blue Bird — finished costume
EXAMPLE 02

Lion

Character Artwork
Lion — character artwork
Costume Sketch
Lion — costume sketch
Finished Costume
Lion — finished costume
EXAMPLE 03

Tiger

Character Artwork
Tiger — character artwork
Costume Sketch
Tiger — costume sketch
Finished Costume
Tiger — finished costume
EXAMPLE 04

Cowboy

Character Artwork
Cowboy — character artwork
Costume Sketch
Cowboy — costume sketch
Finished Costume
Cowboy — finished costume
EXAMPLE 05

Frog King

Character Artwork
Frog King — character artwork
Costume Sketch
Frog King — costume sketch
Finished Costume
Frog King — finished costume
EXAMPLE 06

Koala

Character Artwork
Koala — character artwork
Costume Sketch
Koala — costume sketch
Finished Costume
Koala — finished costume

What to send us

Send what you have. We will help you identify any details still needed to review your project.

  • Character references: artwork, a sketch, or front, side, and back views.
  • Colors & branding: color references, logo files, and preferred placement.
  • Fit & use: wearer height, movement needs, and indoor or outdoor use.
  • Date & destination: required arrival date and delivery country or postal code.

Before you order

Can I cancel or return a custom order?

Before production begins, we can normally cancel a Custom Product order and issue a full refund. After production begins, cancellation is not normally possible. If production can be stopped, reasonable costs already incurred may be deducted; we explain the costs and resulting refund before completing the cancellation.

Custom Products are not eligible for non-quality returns, including a change of mind, a canceled event, or a customer-selected size that does not fit. Remedies for faulty, damaged, incorrect, or materially misdescribed goods remain available. All authorized returns, from every country and region we sell to, must go to our designated return facility in China. Contact us for authorization and the correct address before returning anything. See our Return & Refund Policy for full conditions.

Can I customize an existing mascot?

Yes. You can request color changes, branding, or minor changes to an existing style. Share your chosen product and the changes you need so we can confirm the available options.

Do I need finished artwork?

No. A sketch, logo, or reference image is enough to start the discussion. Clear views and color references help us understand your character.

What details can be customized?

Character features, colors, materials, outfits, and branding can be reviewed alongside fit, visibility, movement, and ventilation needs. Available options depend on the design and construction.

How much will it cost, and how long will it take?

US$799 is the full price for one complete custom mascot costume as described on our custom mascot product page. No additional costume payment is required after purchase.

Optional cooling fans, cooling vests, storage bags, and Express Shipping are charged separately only when selected. Applicable prices are displayed before checkout.

Order processing takes 3–5 business days after payment is received. This includes order review, design confirmation, production, preparation, and packing. Production time is not added separately.

All orders are shipped from China. For the United States and Canada, estimated total delivery is 13–20 business days with Free Shipping or 8–12 business days with Express Shipping, including processing. For other destinations, see our Shipping Policy. Delivery dates are estimates, not guarantees. Contact us before ordering for a fixed event date.

Ready to create your mascot?

Bring your logo or character design to life. Visit our custom mascot product page to place your order.

Last updated: October 5, 2026.