Shipping Policy

Shipping origin

All orders are shipped from China. This applies to standard, made-to-order, personalized, and fully customized costumes, for both Free Shipping and Express Shipping, and for every country and region we ship to.

Order processing

Orders require 3–5 business days of processing after payment is successfully received and before they are handed to the carrier. This period includes production, preparation, and packing for both standard and customized costumes, including fully customized designs. There is no additional production period to add to this estimate.

Orders placed on weekends or public holidays begin processing on the next applicable business day.

Shipping destinations, methods, and charges

We offer two shipping methods: Free Shipping and Express Shipping. The methods available for your delivery address, together with the applicable delivery estimates, will be displayed at checkout. Free Shipping has no shipping charge. Express Shipping is a paid, faster service; the following rate applies to each item according to the currency selected at checkout. All orders include import duties and import taxes for both shipping methods, as explained in the customs section below.

USD

USD 120.00per item

CAD

CAD 166.80per item

AUD

AUD 166.80per item

EUR

EUR 103.20per item

GBP

GBP 88.80per item

Some products, remote areas, P.O. boxes, or military addresses may have limited delivery options. If we cannot ship an order using the method selected, we will contact you to discuss the available options.

Delivery estimates

Estimated total delivery time = 3–5 business days of processing (including production) + shipping transit time. Transit begins when your order is handed to the carrier. The estimates below show both transit time and total delivery time.

• Free Shipping — North America, Australia, and Europe: transit 10–15 business days; estimated total delivery 13–20 business days.
• Free Shipping — other countries and regions we ship to: allow an additional 2–7 business days beyond the 10–15-business-day transit estimate, giving an estimated transit range of 12–22 business days and total delivery of 15–27 business days.
• Express Shipping — North America, Australia, and Europe: transit 5–7 business days; estimated total delivery 8–12 business days.
• Express Shipping — other countries and regions we ship to: transit 5–10 business days; estimated total delivery 8–15 business days.

Delivery dates are estimates, not guarantees. Customs checks, carrier disruptions, severe weather, peak seasons, local holidays, or other events outside our reasonable control may extend the delivery time.

Tracking your order

If tracking is included with the selected service, tracking details will be sent after dispatch. It may take some time for the carrier's first scan to appear. Tracking information is provided by the carrier and may not update at every stage of the journey.

Shipping address changes

Please review your name, street address, apartment or unit number, postal code, and contact details before placing your order. If you notice an error, please contact us as soon as possible. We will try to help, but we cannot guarantee an address can be changed after processing or shipment has begun.

Additional shipping costs caused by an incomplete or incorrect address, a refused delivery, or an unclaimed package may need to be paid before an order can be shipped again.

Customs, duties, and taxes

MascotFun covers all import duties and import taxes on every order to all destinations we ship to, whether you select Free Shipping or Express Shipping. These duties and taxes are included in your purchase and are not an additional cost for you. Any applicable shipping charge is shown separately at checkout.

Customs authorities or carriers in any destination may request information to complete clearance. Please cooperate with these requests. Customs checks may still cause delivery delays.

If customs or the carrier requires you to pay import duties or import taxes to release your parcel, please keep the official invoice and payment receipt. Send copies with your order number to sale@mascotfun.com. After verifying the documents against your shipment, we will reimburse the full amount of those import duties and import taxes.

Split shipments

Items from the same order may occasionally be shipped separately because of size, availability, production schedules, or fulfillment location. When tracking is available, separate tracking details may be provided for each package.

Delayed, missing, or damaged packages

If your shipment has a problem, please take the following steps:

• Delayed: Check the latest carrier tracking and allow for any carrier-posted service delay.
• Marked delivered but not received: Check around the delivery location and with household members, neighbors, building staff, or the local carrier office.
• Damaged: Keep the item, shipping carton, labels, and packing materials, and take clear photos of the package and damage.

If the issue remains unresolved, contact us promptly with your order number and the relevant details. We will help review the shipment and, where appropriate, open an investigation with the carrier. Carrier investigations and resolutions may require additional time.

Returns and refunds

Shipping questions involving a return, exchange, cancellation, or refund are also subject to our Return & Refund Policy . Please contact us before sending an item back so we can provide the correct instructions.