Shipping Policy

Order processing

Orders require 3–5 business days of processing after payment has been successfully received and before they are handed to the carrier. Made-to-order, personalized, and customized items may also require separate production time; please check the product page and your order confirmation for the applicable production estimate.

Orders placed on weekends or public holidays begin processing on the next applicable business day.

Shipping destinations, methods, and charges

We offer two shipping methods: Free Shipping and Express Shipping. The methods available for your delivery address, together with the applicable delivery estimates, will be displayed at checkout. Free Shipping has no shipping charge. Express Shipping is a paid, faster service; the following rate applies to each item according to the currency selected at checkout. We generally use tax-inclusive shipping, as explained in the customs section below.

USD

USD 120.00per item

CAD

CAD 166.80per item

AUD

AUD 166.80per item

EUR

EUR 103.20per item

GBP

GBP 88.80per item

Some products, remote areas, P.O. boxes, or military addresses may have limited delivery options. If we cannot ship an order using the method selected, we will contact you to discuss the available options.

Delivery estimates

The estimates below are carrier transit times. They begin after the order has been processed and handed to the carrier, and they do not include the separate production time for made-to-order, personalized, or customized items.

• Free Shipping — North America, Australia, and Europe: 10–15 business days.
• Free Shipping — other countries and regions: allow an additional 2–7 business days beyond the 10–15-business-day estimate.
• Express Shipping — North America, Australia, and Europe: 5–7 business days.
• Express Shipping — other countries and regions: 5–10 business days.

Delivery dates are estimates, not guarantees. Customs checks, carrier disruptions, severe weather, peak seasons, local holidays, or other events outside our reasonable control may extend the delivery time.

Tracking your order

If tracking is included with the selected service, tracking details will be sent after dispatch. It may take some time for the carrier's first scan to appear. Tracking information is provided by the carrier and may not update at every stage of the journey.

Shipping address changes

Please review your name, street address, apartment or unit number, postal code, and contact details before placing your order. If you notice an error, please contact us as soon as possible. We will try to help, but we cannot guarantee an address can be changed after processing or shipment has begun.

Additional shipping costs caused by an incomplete or incorrect address, a refused delivery, or an unclaimed package may need to be paid before an order can be shipped again.

Customs, duties, and taxes

We generally use shipping services with import duties and taxes included. In our usual shipping experience, parcels to the United States, Canada, and Australia generally clear customs without additional action or import-tax payments from the recipient. Parcels to the UK and other European destinations may occasionally require your cooperation with customs clearance. This also applies to other countries and regions: if your parcel is held for clearance, please cooperate with the local customs authority or carrier and provide the requested information.

If you need to pay import duties or taxes to release a tax-inclusive shipment, keep the official invoice and payment receipt. After customs clearance, send copies with your order number. We will check the documents against your shipment and reimburse the import duties and taxes you paid. Customs checks may still cause delays.

Split shipments

Items from the same order may occasionally be shipped separately because of size, availability, production schedules, or fulfillment location. When tracking is available, separate tracking details may be provided for each package.

Delayed, missing, or damaged packages

If your shipment has a problem, please take the following steps:

• Delayed: Check the latest carrier tracking and allow for any carrier-posted service delay.
• Marked delivered but not received: Check around the delivery location and with household members, neighbors, building staff, or the local carrier office.
• Damaged: Keep the item, shipping carton, labels, and packing materials, and take clear photos of the package and damage.

If the issue remains unresolved, contact us promptly with your order number and the relevant details. We will help review the shipment and, where appropriate, open an investigation with the carrier. Carrier investigations and resolutions may require additional time.

Returns and refunds

Shipping questions involving a return, exchange, cancellation, or refund are also subject to the applicable return and refund terms for your order. Please contact us before sending an item back so we can provide the correct instructions.